Cancellation/Amendment Policy

 

 

 

We understand that from time to time, the need to cancel/amend a booking arises for

reasons beyond the control of the delegate. This policy is designed to protect both the

delegate and the course organisers in such an eventuality.

 

1.  Cancellations/amendments must be made in writing or by email to bookings@smalltalk-languages.co.uk.

2.   If for any reason a delegate is unable to attend a course they may substitute someone else from the same school/organisation at any time without charge.

3.   If for any reason a delegate is unable to attend a course, they may be able to transfer their booking to a later date provided that at least 28 days notice is given.

4.   Where a delegate is unable to attend, and is not in a position to transfer his/her place to another person or to another date, a refund will be issued provided that at least 28 days notice is given.

5.   Where a delegate is unable to attend, and is not in a position to transfer his/her place to another person or to another date, the following cancellation fees will be incurred:

(a)   Cancellations received less than 7 days before the start date of a course will be charged 100% of the course fees.

(b)   Cancellations received less than 14 days before the start date of a course will be charged 75% of the course fees.

(c)   Cancellations received less than 21 days before the start date of a course will be charged 50% of the course fees.

(d)   Cancellations received less than 28 days before the start date of a course will be charged 25% of the course fees.

(e)   Cancellations received more than 28 days before the start date of a course will not be charged.

5.   Delegates who do not submit a cancellation in writing or do not attend on the date of the course will be charged 100% of the course fees.

6.   Extenuating circumstances may be taken into account at the discretion of the organisers.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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